Cancellation & Returns Policy
At Kartizen, customer satisfaction is our priority. We strive to ensure that every order reaches you in perfect condition. If you are not completely satisfied with your purchase, we are here to help with a simple and transparent cancellation and return process.
Order Cancellation
Customers may request cancellation of an order before it has been processed or shipped. Once an order has been dispatched, cancellation requests cannot be accepted.
- Orders can be cancelled before shipment.
- Cancellation requests must be submitted through your account or by contacting customer support.
- Refunds for eligible cancellations will be processed to the original payment method.
- Refund processing times may vary depending on the payment provider.
Return Eligibility
We accept returns for eligible products under the following conditions:
- The product received is damaged, defective, or incorrect.
- The return request is initiated within the applicable return window.
- The item is unused and returned in its original packaging.
- All tags, labels, accessories, and documentation are included.
Non-Returnable Items
Certain products may not be eligible for returns due to hygiene, safety, or regulatory reasons.
- Opened personal care products.
- Perishable food and grocery items.
- Customized or made-to-order products.
- Digital products and downloadable content.
- Products marked as non-returnable on the product page.
Return Process
- Submit a return request through your account or customer support.
- Provide order details and supporting photographs if required.
- Our team will review and approve eligible return requests.
- Follow the return instructions provided by our support team.
- Once the returned item is received and inspected, the refund or replacement process will begin.
Refund Policy
Approved refunds will be processed to the original payment method used for the purchase.
- Refunds are typically processed within 5–10 business days after approval.
- Processing times may vary depending on your bank or payment provider.
- Shipping charges may not be refundable unless the return is due to our error.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with supporting photographs. We will work quickly to resolve the issue through a replacement, exchange, or refund where applicable.
International Orders
Return eligibility and procedures for international orders may vary depending on the destination country, product category, and local regulations. Customers are encouraged to contact our support team for assistance.
Need Assistance?
If you have any questions regarding cancellations, returns, or refunds, please contact our customer support team. We are committed to providing a smooth and hassle-free shopping experience.
